T&C’S

PAYMENT & PRIVACY SECURITY

We do not store credit card details nor do we share customer details with any 3rd parties

UK DELIVERY

Parcels are sent standard delivery at a cost of £5 whatever the size of the order.  Goods will take 3-5 working days to arrive.

INTERNATIONAL DELIVERY

Please contact us for a quotation. Postage starts from £20.

Goods sent outside the European Union will be subject to the destination countries import tax and duty. Customers will bear the cost; we advise checking with the relevant  customs.

RETURNS & REFUNDS

A refund will be given upon goods being returned within 14 days of dispatch. The returned products must be as sold and complete with original swing tags attached. Used or customer damaged items cannot be refunded or exchanged.

Returns to be sent to:

Still ethical

10 B Springdale Road

London

N16 9NX

We strongly recommend that you return items via registered mail so that you have proof of despatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit.

Please note that return postage cannot be refunded.

We aim to process all refunds within 10 working days from receipt.

FAULTY GOODS

In the unlikely chance that goods purchased are deemed faulty, the customer is entitled to a full refund or exchange.

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